Terms of Service

Welcome to Vendbaze. These Terms of Service ("Terms") govern your access to and use of the Vendbaze website, platform, applications, and related services.

Vendbaze ("we", "our", or "us") provides tools that allow businesses and individuals to create, manage, and operate online stores, sell physical and digital products, manage orders, and grow their businesses.

By accessing or using Vendbaze, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our platform.

These Terms apply to merchants, customers, affiliates, and other individuals who interact with Vendbaze or its services.

For the purposes of these Terms:

• Vendbaze: Refers to the platform and services operated under the Vendbaze name.
• Merchant: An individual or business that registers on Vendbaze to create and operate an online store.
• Customer: An individual who visits or purchases products from a Vendbaze-powered store.
• Store: An online storefront created and managed by a merchant using Vendbaze.
• Products: Physical or digital goods listed for sale through a merchant's store.
• Services: The features and functionality provided by Vendbaze.
• Account: A registered user profile used to access Vendbaze services.

You must have the legal capacity to enter into a binding agreement under applicable law to register for and use Vendbaze.

If you register or use Vendbaze on behalf of a business or organisation, you confirm that you have the authority to accept these Terms on its behalf.

You must provide accurate information during registration and maintain accurate account information while using the platform.

We reserve the right to restrict access where we reasonably believe that an account does not meet applicable eligibility requirements.

Merchants must create an account before accessing the merchant dashboard and store management features.

During registration, you may be required to provide your name, email address, phone number, business information, and other information necessary to establish your account.

4.1 Email verification

New merchant accounts may be required to verify their email addresses using a one-time verification code before registration is completed.

4.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and protecting access to your account.

You agree to:

• Provide accurate and up-to-date registration information.
• Keep your account credentials secure.
• Notify us if you suspect unauthorised access to your account.
• Use your account only for lawful business activities.
• Take responsibility for activities performed through your account.

You must not sell, transfer, or share account access in a way that compromises platform security or violates these Terms.

Vendbaze provides tools and infrastructure designed to help merchants establish and operate online businesses.

Depending on the merchant's subscription plan, services may include:

• Online store creation and management.
• Product listing and inventory management.
• Physical and digital product sales.
• Order management and order tracking.
• Customer checkout and payment integrations.
• Store themes and customisation.
• Store analytics and sales reporting.
• Discount and promotional management.
• Custom domain support where available.
• VendTag NFC functionality where available.
• Marketing and affiliate-related tools where available.

Features, usage limits, and availability depend on your selected subscription plan and the current platform offering.

We may introduce, modify, improve, or discontinue certain features as Vendbaze develops, subject to applicable legal obligations.

Vendbaze offers different subscription plans that determine the features and resources available to merchants.

Each plan has its own pricing, billing period, feature limits, and eligibility requirements. Current subscription prices and plan details are displayed on the Vendbaze platform.

6.1 Free plan

The Free plan provides access to selected store creation and management features subject to the limitations displayed on Vendbaze.

Free accounts do not automatically include features reserved for paid subscription plans.

6.2 Paid subscriptions

Paid plans provide additional features and resources according to the selected subscription tier.

Subscription payments must be completed using the payment methods made available by Vendbaze.

Where subscription payments require manual verification, access to paid features may only be activated after payment has been confirmed by Vendbaze.

6.3 Subscription periods

Depending on availability, merchants may choose monthly, quarterly, bi-annual, or annual subscription periods.

Subscription fees are payable for the selected period and are subject to the pricing displayed at the time of purchase.

6.4 Failed renewals and grace periods

Where an automatic recurring subscription renewal is supported and a renewal payment fails, an applicable grace period may be provided before paid features or store access are restricted.

Any applicable grace period and payment requirements will be communicated through the platform.

6.5 Changes to subscription pricing

We may revise subscription prices or plan features from time to time. Where changes affect existing paid subscriptions, we will provide notice where required by applicable law or our subscription arrangements.

Access to certain store features depends on your subscription status and compliance with these Terms.

If a paid subscription expires without renewal, the affected store may be unpublished or restricted according to the applicable plan and subscription policy.

Where a store becomes unpublished because of subscription expiry, its existing information may be retained in accordance with our data retention practices.

We may restrict, suspend, or terminate access to an account or store where we reasonably believe that:

• The account has violated these Terms.
• The merchant is engaged in fraudulent or unlawful activity.
• The account poses a security or operational risk.
• Required payments remain outstanding.
• We are legally required to restrict the account.

Where reasonably possible and legally permitted, we will provide notice and an opportunity to address the issue before taking significant action.

Merchants are responsible for the products, services, content, and business activities conducted through their Vendbaze-powered stores.

As a merchant, you agree to:

• Provide accurate product descriptions and pricing.
• Ensure that products offered for sale are lawful.
• Maintain accurate stock and product availability information.
• Fulfil confirmed customer orders.
• Provide appropriate customer support.
• Handle customer complaints and order disputes responsibly.
• Comply with applicable consumer protection laws.
• Respect intellectual property and privacy rights.
• Maintain accurate business and payment information.
• Provide accurate delivery and fulfilment information.

Merchants are responsible for ensuring that their business operations comply with applicable tax, licensing, consumer protection, and other regulatory requirements.

Vendbaze provides the tools to operate an online store but does not become the seller of products listed by independent merchants.

Merchants may list physical and digital products for sale through their stores, subject to platform functionality and applicable laws.

9.1 Product accuracy

Merchants must ensure that product titles, descriptions, images, prices, variations, and availability information are accurate and not misleading.

9.2 Physical products

Merchants selling physical products are responsible for inventory management, packaging, delivery arrangements, fulfilment, and providing customers with accurate delivery information.

Vendbaze may provide tools to manage product stock and automatically update inventory when eligible orders are confirmed as paid.

9.3 Digital products

Merchants selling digital products are responsible for ensuring that uploaded files are lawful, accurate, and properly licensed.

Merchants must ensure that they have the necessary rights to distribute digital content and must not upload malicious, infringing, or unauthorised material.

Merchants are responsible for the accuracy and quality of their digital products and any download instructions or customer notes supplied with them.

9.4 Prohibited products

Merchants must not use Vendbaze to sell illegal goods, counterfeit products, stolen property, prohibited substances, or other products that violate applicable laws or our platform policies.

We reserve the right to remove listings or restrict stores that contain prohibited or unlawful products.

Customers may place orders through merchant storefronts powered by Vendbaze.

Merchants are responsible for reviewing, accepting, processing, and fulfilling orders received through their stores.

An order confirmation does not necessarily mean that a payment has been successfully completed. Payment status is determined by the relevant payment provider and the transaction information made available to the platform.

Merchants must not knowingly mark unpaid orders as paid or provide products or services based on fraudulent payment confirmations.

Customers are responsible for providing accurate contact, billing, and delivery information when placing orders.

Vendbaze provides order management functionality but is not a party to the underlying sale between an independent merchant and their customer.

Vendbaze integrates with third-party payment providers, including Paystack, to facilitate customer payments and merchant settlements.

11.1 Customer payments

Customers may pay for products through the payment methods made available by the merchant's store.

Payments are processed by the relevant payment provider under its own terms and policies.

11.2 Merchant settlements

Vendbaze may use payment splitting functionality to facilitate the allocation of customer payments between the platform and eligible merchants.

Merchant settlement is subject to the payment provider's processing procedures, settlement rules, verification requirements, and applicable transaction conditions.

11.3 Payment fees

Payment processing charges, platform fees, and other applicable transaction costs may apply. Relevant fees will be communicated through the platform or the applicable payment provider.

11.4 Payment disputes

Merchants are responsible for responding to customer payment disputes, chargebacks, refund requests, and transaction-related complaints concerning their products.

Payment providers may independently investigate, reverse, delay, or withhold transactions in accordance with their own terms and applicable laws.

Merchants are responsible for establishing and communicating appropriate refund, return, exchange, and cancellation policies for products sold through their stores.

Merchants must ensure that their policies comply with applicable consumer protection laws and any requirements imposed by their payment providers.

Customers should direct product-related refund, return, exchange, and cancellation requests to the merchant from whom they purchased.

Nothing in these Terms removes any consumer rights that cannot lawfully be excluded under applicable law.

Vendbaze may assist with platform-related payment or technical issues but does not guarantee the outcome of disputes between merchants and customers.

Customers using Vendbaze-powered stores agree to:

• Provide accurate information when placing orders.
• Use valid payment methods authorised for their use.
• Review product descriptions and merchant policies before purchasing.
• Use purchased products only in accordance with applicable licences.
• Avoid fraudulent purchases, payment abuse, and unlawful activities.
• Contact the merchant regarding product and order-related concerns.

Customers must not attempt to gain unauthorised access to merchant accounts, digital products, platform systems, or other restricted resources.

Digital products purchased through Vendbaze-powered stores may be made available through download links or other delivery methods supported by the platform.

Access to digital products may depend on successful payment confirmation and the merchant's product delivery settings.

Customers must not redistribute, resell, reproduce, or publicly distribute purchased digital content unless the merchant or applicable rights holder has authorised such use.

Merchants are responsible for ensuring that their digital products include appropriate usage rights and licensing information.

Vendbaze is not responsible for the intellectual property ownership or licensing accuracy of content uploaded by independent merchants.

Vendbaze may provide merchants with tools to create discount codes, promotional offers, and other sales incentives.

Merchants are responsible for configuring accurate discount terms, eligibility conditions, expiration dates, and applicable product restrictions.

Merchants must ensure that promotions are not misleading and comply with applicable advertising and consumer protection requirements.

Vendbaze reserves the right to restrict promotional activities that are fraudulent, abusive, or inconsistent with platform policies.

Vendbaze may operate an affiliate programme that allows approved participants to earn commissions by referring merchants to the platform.

Participation is subject to the eligibility requirements, referral rules, commission structure, and payout conditions communicated through the affiliate programme.

16.1 Referral eligibility

Commissions are earned only from referrals that satisfy the programme's applicable eligibility and subscription requirements.

Self-referrals, fraudulent registrations, misleading promotional activities, and other forms of referral manipulation may result in rejected commissions or account suspension.

16.2 Withdrawals and payouts

Affiliate withdrawals are subject to earnings verification, submission of accurate bank details, and confirmation of the intended payout account.

Eligible withdrawal requests may be processed within 24 hours of a working day after the required verification and approval, subject to payment processing conditions.

16.3 Programme changes

Vendbaze may update affiliate commission rates, eligibility rules, and programme conditions. Changes will be communicated through the platform where applicable.

We may suspend or terminate participation where fraudulent or abusive activity is identified.

Vendbaze may provide merchants with VendTag, an NFC-enabled feature that connects physical NFC tags to online destinations selected by merchants.

Merchants are responsible for ensuring that their configured destinations are lawful, accurate, safe, and under their control or properly authorised for use.

Vendbaze is not responsible for the content, availability, or security of external destinations selected by merchants.

We may restrict or disable redirects that lead to malicious, fraudulent, unlawful, or prohibited destinations.

Vendbaze and its associated platform materials, including its branding, logos, software, interface designs, platform code, and original content, are owned by or licensed to Vendbaze and are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, reverse engineer, or commercially exploit our intellectual property without prior written permission, except where permitted by law.

18.1 Merchant content

Merchants retain ownership of the product descriptions, images, videos, branding, digital files, and other content they upload to their stores.

By uploading content, you grant Vendbaze a limited, non-exclusive licence to host, store, display, reproduce, and process that content only as reasonably necessary to operate, provide, and improve the services you use.

This licence does not transfer ownership of your content to Vendbaze.

18.2 Intellectual property complaints

If you believe that content available through Vendbaze infringes your intellectual property rights, contact us with relevant information so that we can review the complaint.

We may remove or restrict access to content where appropriate or where required by law.

You must not use Vendbaze for unlawful, fraudulent, abusive, or harmful activities.

Prohibited activities include:

• Selling illegal, stolen, counterfeit, or prohibited products.
• Engaging in fraud, scams, or deceptive business practices.
• Uploading malicious software or harmful files.
• Infringing another person's intellectual property rights.
• Collecting personal information without appropriate authority.
• Attempting to bypass platform security or access restrictions.
• Interfering with platform infrastructure or functionality.
• Manipulating orders, payments, referrals, or affiliate earnings.
• Using Vendbaze to distribute spam or unlawful content.
• Impersonating another person or business.

We may investigate suspected violations and take appropriate action, including removing content, restricting features, suspending accounts, or terminating access.

Vendbaze relies on third-party services and integrations to provide certain platform features.

These may include:

• Paystack for payment processing and settlement services.
• Supabase for authentication, database, and storage infrastructure.
• Cloudflare for infrastructure and content delivery.
• Other service providers that support platform operations.

Your use of third-party services may also be subject to their own terms, policies, and requirements.

Vendbaze does not control every aspect of third-party services and is not responsible for interruptions or failures caused by independent providers, except where liability cannot lawfully be excluded.

Your use of Vendbaze is also governed by our Privacy Policy, which explains how we collect, process, store, and protect personal information.

Merchants are responsible for handling their customers' personal information lawfully and providing appropriate privacy information for their businesses.

By using Vendbaze, you agree to comply with applicable data protection and privacy requirements.

Please review our Privacy Policy for further information.

We aim to keep Vendbaze available and functioning reliably. However, uninterrupted access cannot be guaranteed.

Platform availability may be affected by maintenance, infrastructure issues, third-party service interruptions, security incidents, network failures, or circumstances beyond our reasonable control.

We may temporarily suspend access to certain services to perform maintenance, deploy updates, address security issues, or improve platform performance.

Where reasonably possible, we will provide advance notice of significant planned interruptions.

Vendbaze is provided on an "as available" basis, subject to the warranties and obligations that cannot be excluded under applicable law.

We do not guarantee that:

• The platform will always be available without interruption.
• The platform will be completely free from errors or defects.
• Merchants will achieve particular sales or business results.
• Customers will purchase products listed by merchants.
• Third-party payment or infrastructure services will always operate without interruption.

Vendbaze does not guarantee the quality, legality, accuracy, or suitability of products sold by independent merchants.

Merchants remain responsible for their businesses and the products they offer to customers.

To the maximum extent permitted by applicable law, Vendbaze will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the platform.

This includes, where legally permissible, loss of profits, loss of business opportunities, loss of anticipated revenue, loss of data, or business interruption.

Vendbaze is not responsible for disputes arising directly between merchants and customers concerning product quality, delivery, refunds, warranties, or other aspects of an underlying sale.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct, or other non-excludable obligations.

To the extent permitted by applicable law, you agree to indemnify and hold Vendbaze and its representatives harmless from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the platform.
• Products or content you upload or sell.
• Your infringement of another person's rights.
• Your business activities or dealings with customers.
• Your failure to comply with applicable laws and regulations.

This provision applies only to the extent permitted by applicable law and does not remove any legal rights you may have.

You may stop using Vendbaze and request the closure of your account in accordance with the available account procedures.

We may suspend or terminate your access where you materially violate these Terms, engage in unlawful activity, create security risks, or where continued provision of services is no longer reasonably possible.

Upon termination, access to certain platform features and storefronts may be removed or restricted.

Termination does not automatically remove information that we are legally required or otherwise permitted to retain.

Provisions that by their nature should continue after termination, including intellectual property, liability, indemnification, and dispute-related provisions, will remain applicable.

We may update these Terms from time to time to reflect changes in our platform, business operations, services, or applicable laws.

When we make changes, we will update the effective date displayed on this page.

Where significant changes affect your rights or obligations, we will provide additional notice where required by applicable law.

Your continued use of Vendbaze after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

These Terms are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without prejudice to any mandatory consumer protection or other legal rights that apply.

If a dispute arises from your use of Vendbaze, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Where a dispute cannot be resolved informally, it may be referred to the competent courts of Nigeria, subject to applicable law.

If you have questions, concerns, or complaints regarding these Terms or your use of Vendbaze, please contact us: